SHIPPING

Shipping Australia-wide is free.
Each piece is packed carefully and shipped via tracked express shipping.

International shipping is assessed with each order. Please contact directly before purchasing for a shipping quote.

ORDER Processing times

I strive to ship orders as quickly as possible while taking the required care to get your piece to you safe and sound. These processing times give an indication on how long it will take to prepare your order for shipping. I will always be in contact regarding any delays and keep you updated throughout your orders progress.

Originals: 7-14 business days
Goods: 14 business days

Once items are dispatched, an automated email is delivered to the email address you provide at the checkout. You will have access to tracking information that provides you updates throughout the shipment.

Digital downloads will land in your inbox within 24 hours. Please contact us should you have any issues in receiving these.

RETURNS

Please choose carefully when purchasing any item as I am unable to offer returns on items due to change of mind.

If an item/s arrive damaged, please get in touch as soon as possible. Either a replacement will be organised or refund will be issued. Original paintings are one-off pieces so an exact replacement will not be possible.

Please email me at hello@kellymaddocks.com if you have any queries regarding the items that you have received.

commissions

Please email me via the contact form if you have an enquiry regarding commissioned pieces that align with my artistic style.

ARTWORK

All artworks, both physical and digital, are original creations from Kelly Maddocks and sold through kellymaddocks.com.

Each original piece arrives with a certificate of authenticity.